Services For Businesses

• Computer Repair and Maintenance: We provide small businesses with responsive and reliable computer and network repair and maintenance. We support all versions of Windows including Windows Server 2003, Small Business Server 2003, XP, Vista and Macs.
• Computer Network Design, Installation, Upgrades and Repair: We build networks from the ground up, or configure and repair your existing network to function more efficiently, whether you have a peer to peer or client/server network. Microsoft Small Business Server 2003 is our recommended solution for small business server-based networks.
• Computer Network Administration: We provide administration services for your business on an as needed or contract basis, including remote server and desktop administration, backups, service pack and virus updates, end user support, upgrades, security and network performance monitoring, etc. For more information, go to onsite rates.
• Data Recovery: We recover data from damaged laptop, desktop, and external hard drives.
• Computer Network Backup and Security: Backing up and securing data is the single most important step any business can take. We analyze your backup and security status and formulate a plan specific to your needs and budget that will provide your business with the security you need.
• Computer Disaster Recovery Planning: No matter how reliable your network is today, you will experience a failure at some point in the future. You can minimize the time and cost in recovering from computer downtime if you have a plan in place. We can help you design and implement a disaster recovery plan based on the needs of your organization. 
• Consulting and Assessment: We will consult with you and supply your business with a detailed report of your organization's hardware, software, security and network infrastructure status. We focus on your computing needs and problem areas and recommend solutions designed to meet your budget and business goals. 

Services For Home Offices/Home Users

Just because you run a business from your home doesn't mean you have to settle for second-rate computer support. The Onsite PC Doctor can show you how to set up or upgrade your home office with quality technology solutions that won't break your bank.

• Networking: We set up your office with a wired or wireless network that provides all your computers with high speed internet access through a single cable or DSL connection.
• Email Configuration: Configuring multiple email accounts can be a challenge for the average user. The Onsite PC Doctor helps you set up your email so you have reliable and secure access to email in your office, at home or on the road.
• File and Print Sharing: Network sharing of files and printers doesn't have to be complicated. We install peer-to-peer networks that allows you to easily and reliably access your files and printers from any computer.
• Security: High speed internet connections are a great invention, but they open up users to all sorts of security problems unless they are configured properly. Wireless networks are also great for convenience and ease of set up, but their default settings can leave some serious security holes. We analyze your security needs and configure your internet connection and  wireless network for the maximum security appropriate to your situation.
• Virus Protection: Maintaining up-to-date virus protection is the single most important action you can perform for your computers next to a backup system. We will evaluate your current anti-virus status and recommend and implement any necessary changes to give you maximum protection.
• Backup Systems: It's only a matter of time before you suffer a hard drive failure or system crash that leaves your data unreadable. Having a backup system in place will save you major emotional and financial trauma. The Onsite PC Doctor can design and implement a reliable and easy to use backup system for all your computers.   

Remote Help Desk Services

If your computer is not working, The Onsite PC Doctor can fix it by accessing your PC remotely. All that's required is a high speed internet connection and for you to be at your computer. We work on your PC as if we were there in person. You don't have to leave your home or office, and it's totally safe and secure. Once the session is over, we can't get back into your machine without your authorization. It's a great solution for remote users who are on the road and for clients outside the Eastern Massachusetts area. Remote Help Desk works with most web browsers on Windows computers. Certain other conditions apply. For more information on this service, call (781) 416-4300 or email us. 

Computer Repair And Maintenance

We make office/house calls for most desktop and laptop PCs including Macs. Why unplug everything, lug your computer to the repair shop, wait for days, and haul it all back? The Onsite PC Doctor provides the following solutions for:

• Hardware Problems: Printers, modems, video, hard drives, power supplies, etc.
• Software Problems: Operating systems, MS Office, internet and e-mail access, virus and spyware removal, etc. 
• Upgrades/Installs: Networks, operating systems, memory, storage, software, peripherals, etc.
• PC Health Maintenance: System setups, backups, file transfers, virus protection, security and performance tuning, etc.
• PC Valuation Appraisal: We provide you with an estimate of the repair cost and the value of your computer vs. the price of new hardware plus any setup costs. Sometimes it's cheaper to dump the old machine and upgrade to a new PC. 

Our technicians are  CompTIA A+ and Microsoft Certified Professionals giving you reliable and friendly service. We gladly provide references for all our services. For rate information, call 781-416-4300 or e-mail us at shc@onsitepcdoc.com.

Training And Consulting Services

The Onsite PC Doctor works with individual users and organizations that need training and consulting in various areas including:

• Hardware/Software Upgrades and Migrations: Thinking of upgrading your servers and workstations from Windows NT or 98 to Windows 2003 or XP? Contemplating a switch to the latest version of Microsoft Office? Need remote access for your users but don't know whether to go with a web-based solution or VPN?  If you are contemplating a major change to your hardware/software infrastructure, consult with us before you make the leap. What looks good on paper may not be so good in reality. Small businesses can ill afford to waste  thousands of dollars and lost hours on upgrades gone bad because of poor planning or implementation.   
• Office User Training: Once you've made the switch, it's time to get everybody up to speed. The Onsite PC Doctor works with your users to get them comfortable and working efficiently with the new configuration, from  e-mail, file sharing and remote access issues to performing basic maintenance. We also help users get the the maximum benefit from the programs already running on their systems by showing them overlooked features or more efficient ways of doing repetitive tasks. 
• Home User Training: Do you want to know how to use e-mail, filter spam, control internet access for children, or keep your kids from accessing private files on your PC? Do you have questions about using Microsoft Word or other Office programs? Do you have a digital camera, camcorder or MP3 player that you can't get to do what you want it to? We help home users in all aspects of computer use.